Join our team as a Front Desk Attendant, Kids Club or Smoothie Bar staff member and become the welcoming face of our state-of-the-art fitness facility. Your vibrant personality, spirit of hospitality, and commitment to upholding our core values and company culture will create a positive and memorable experience for every member and guest who walks through our doors.

Responsibilities:

• Greet members and guests with enthusiasm and warmth as they enter the facility, providing exceptional customer service and addressing any inquiries or requests promptly and courteously.
• Assist with membership inquiries, sign-ups, and account management, ensuring accurate and timely processing of memberships, payments, and other administrative tasks.
• Answer phone calls and emails in a professional and timely manner, providing information about facility amenities, programs, and services as needed.
• Maintain a clean, organized, and inviting front desk area, including stocking and organizing promotional materials, membership forms, and other resources.
• Act as a liaison between members and management, relaying feedback, concerns, and suggestions to ensure continuous improvement and member satisfaction.
• Demonstrate coachability and a willingness to learn and adapt to new processes and procedures, actively seeking feedback and implementing suggestions to enhance performance and contribute to the success of the team.
• Responsible for maintaining all spaces and striving to keep them looking new. 

Qualifications:

• High school diploma or equivalent; previous experience in customer service, hospitality, or a related field preferred.
• Strong interpersonal and communication skills, with the ability to interact professionally and effectively with members, guests, and coworkers.
• Energetic, outgoing personality with a passion for providing exceptional service and creating positive experiences for others.
• Ability to multitask and prioritize responsibilities in a fast-paced environment, while maintaining a calm and friendly demeanor under pressure.
• Proficient computer skills, including experience with Microsoft Office Suite and point-of-sale systems; familiarity with fitness center management software is a plus.
• Coachable and committed to upholding the core values and company culture of our facility.

Join us in welcoming members and guests to our premier fitness facility with hospitality and enthusiasm. We offer a competitive starting wage and opportunities for growth and development. Apply now to be a part of our dynamic front desk team!